Follow-ups that happen every time, automatically.
Leads go cold when follow-up depends on someone remembering. We map your customer journey and build automated workflows, with AI where it helps, that capture enquiries, send the right message and tell your team when a person needs to step in.
Consistent follow-up
Workflows that keep follow-ups consistent at scale.
“Enquiries come in, and follow-up depends on who remembers.”
- You want every enquiry followed up quickly and consistently.
- Your team spends hours on repetitive admin around leads and customers.
- You want your website, email, CRM and other tools to talk to each other.
Everything that goes into it.
Every project is scoped around your business. This is what our Marketing automation & AI work typically covers.
Journey mapping
We map how people move from first contact to customer.
Platform and CRM setup
Your CRM, forms and email tools set up and connected.
Automated workflows
Welcome, follow-up, reminder and re-engagement messages that run on their own.
Lead routing and alerts
Enquiries sent to the right person, with notifications when action is needed.
AI assistance
AI used where it helps, such as drafting replies or summarising enquiries, with human review.
Reporting
Clear numbers on leads, response times and conversions.
Four steps, no surprises.
- 1
Map
We document your current process and where it breaks down.
- 2
Design
We design the workflows and decide where people step in.
- 3
Build
We build, connect and test everything.
- 4
Monitor
We watch results and improve the workflows.
Common questions.
Which tools do you work with?
Common CRMs, email platforms, forms and automation tools. We recommend what fits your setup rather than forcing a new one.
Will automation make us feel impersonal?
Not if it is designed well. We automate the repetitive parts and keep people involved where it matters.
Is it safe to put customer data into automations?
We follow data protection rules, limit what is shared and use trusted providers. We explain how data flows before we build.
Often paired with this.
Email marketing
Lifecycle emails that turn subscribers into customers.
AI automation & agentic workflows
Custom AI agents that handle repetitive, multi-step tasks end to end.
AI chatbots & virtual assistants
Website and WhatsApp bots that answer questions and qualify leads.
Tell us about your project.
Share what you are trying to achieve and we will come back with sensible next steps.