A team on call when something needs fixing.
When something breaks, or you are weighing up what to build next, you should be able to call someone who knows your setup. We provide practical IT support and digital consulting for your website, hosting and online tools, in plain English.
Someone to call
A team on call when something needs fixing or planning.
“Something has stopped working, and we do not have a technical person to ask.”
- You rely on a website or online tools but have no in-house technical team.
- You want an expert opinion before spending money on a new platform or supplier.
- You want a named team to call, instead of searching for a freelancer each time.
Everything that goes into it.
Every project is scoped around your business. This is what our IT support & digital consulting work typically covers.
Fixes and troubleshooting
Website errors, email problems, broken forms and other issues investigated and solved.
Technical audits
A review of your website, hosting and tools, with clear recommendations.
Digital planning
Help deciding what to build, buy or change, and in what order.
Software and tool advice
Honest guidance on platforms, plugins and tools, without upselling.
Updates and maintenance
Keeping software, plugins and systems up to date.
Ongoing support
A named contact when you need help, on an agreed plan.
Four steps, no surprises.
- 1
Tell us
You describe the problem or the decision you are facing.
- 2
Investigate
We look into it and explain what we find in plain English.
- 3
Fix or plan
We solve the problem or agree a clear plan.
- 4
Follow up
We check it has worked and stay on hand.
Common questions.
Do you offer one-off help or ongoing support?
Both. You can ask for a single fix or audit, or put an ongoing support plan in place.
Can you support a website you did not build?
Usually yes. We start with a review so we understand how it is set up.
How quickly will you respond?
Response times depend on your plan and how urgent the issue is. We agree them with you up front.
Often paired with this.
Domain & hosting
Registration, DNS and hosting set up so your site just works.
Website security & malware cleaning
Infected sites cleaned, restored and hardened against repeat attacks, with firewalls, backups and monitoring to stop the next one.
CMS development
WordPress, Shopify, Magento and Laravel builds.
Tell us about your project.
Share what you are trying to achieve and we will come back with sensible next steps.